Refund policy

At Kaverater, we want you to be happy with your purchase. If you are not completely satisfied with your clothing or cap, you may request a return in accordance with the policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unworn and unused.

  • The item must be in its original condition.

  • Clothing must not have been washed, altered, or damaged.

  • Original tags should remain attached when applicable.

  • You must provide your order number or other proof of purchase.

Items that do not meet these conditions may not be accepted for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, altered, or damaged.

  • Items showing signs of use.

  • Items returned after the 30-day return period.

  • Any item clearly marked as final sale.

How to Request a Return

To request a return, please use the return option available through your Kaverater order or Shopify customer account.

Once your return request is reviewed and approved, you will receive instructions for returning the item.

Please do not send an item back without first receiving return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged when delivered.

Original shipping charges, if any, are generally non-refundable.

Kaverater offers free standard shipping on orders shipped within the United States.

Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged item, please submit a return request as soon as possible.

After the issue is reviewed and approved, Kaverater may provide a replacement or a full refund, including applicable shipping costs.

Refunds

Once your returned item is received and inspected, we will process the approved refund.

Refunds are issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.

Exchanges

If you need a different size or item, please request a return and place a new order for the desired item. Exchanges are subject to product availability.

Order Cancellations

Orders can only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process described above.

U.S. Shipping Only

Kaverater currently ships within the United States only.

Standard shipping is free for eligible U.S. orders.

Delivery times may vary depending on the destination, carrier, and circumstances outside our control.

Policy Changes

Kaverater reserves the right to update or modify this Return & Refund Policy at any time. The policy in effect at the time of purchase will generally apply to that order, subject to applicable law.